Central Ministries Redress 1.88 Lakh Public Grievances in April Through CPGRAMS
Telecom, Posts and CBIC emerge top performers in grievance redress rankings
According to the report, the average grievance disposal time across Central Ministries and Departments during 2026 stood at 13 days.
New Delhi: Department of Administrative Reforms and Public Grievances has released the 48th monthly report on the Centralized Public Grievance Redress and Monitoring System (CPGRAMS), highlighting that Central Ministries and Departments redressed 1,88,969 public grievances during April 2026.
The report stated that for the 46th consecutive month, disposal of grievances in the Central Secretariat crossed the one lakh mark, reflecting sustained performance in grievance resolution mechanisms.
According to the report, the average grievance disposal time across Central Ministries and Departments during 2026 stood at 13 days.
The report forms part of DARPG’s 10-step CPGRAMS reform process aimed at improving quality of grievance disposal and reducing redressal timelines.
In April 2026, a total of 1,88,577 public grievance cases were received on the CPGRAMS portal, while pendency at the end of the month stood at 81,847 cases.
The report also noted that 31,018 grievance appeals were received during the month and 31,338 appeals were disposed of. Appeal pendency during 2026 stood at 20,976 cases.
DARPG said 76,643 new users registered on the CPGRAMS portal during April 2026 through various channels, including 13,379 registrations from Uttar Pradesh.
The Feedback Call Centre collected 73,601 citizen feedback responses during the month, of which 42,980 related to Central Ministries and Departments.
The report further highlighted the integration of CPGRAMS with the Common Service Centre network, which operates through over five lakh CSCs and 2.5 lakh Village Level Entrepreneurs across the country.
A total of 8,001 grievances were registered through Common Service Centres during April 2026.
The Review Meeting Module, operational since April 14, 2025, has enabled Secretary-level reviews of grievance redressal performance across ministries and departments.
According to DARPG, 331 review meetings had been conducted till April 30, 2026, including 25 meetings held during April alone.
In the Grievance Redressal Assessment and Index (GRAI) rankings for April 2026, Department of Telecommunications, Department of Posts and Central Board of Indirect Taxes and Customs emerged as top performers in Group A categories involving departments handling 500 or more grievances.
In Group B categories involving fewer than 500 grievances, Department of Official Language, Ministry of Textiles and Ministry of Steel were ranked among the best-performing ministries and departments in grievance redressal.
