Parcels and mail must fire on all cylinders to meet ambitious revenue target: Scindia

NEW DELHI: The Department of Posts held its Quarterly Business Review meeting for Q3 of FY 2025–26 to assess performance across business verticals and chart corrective measures to accelerate growth, with senior officers and Heads of Circles from across the country participating.

Union Minister of Communications and Development of North Eastern Region Jyotiraditya M. Scindia said India Post has set an ambitious revenue target of ₹17,546 crore for FY 2025–26 and is on a strong trajectory, having already realised ₹10,155 crore in the first three quarters. He said the progress reflects India Post’s transition into a parcel- and logistics-driven organisation aligned with e-commerce growth, integrated supply chains and citizen-centric service delivery.

Reviewing Q3 performance, Scindia noted that while overall trends remain positive, core verticals—especially Parcels, Mail and International Mail—have underperformed. Stressing that future growth depends on a strong logistics engine, he said parcels and mail must fire on all cylinders and directed major circles including Kerala, Karnataka, Tamil Nadu, Maharashtra and Delhi, which together account for nearly 60 percent of potential business volume, to urgently replicate best practices.

Circle-wise performance showed Rajasthan as the best-performing circle overall with 82 percent achievement of Q3 targets. In the Post Office Savings Bank segment, Karnataka achieved 112 percent. Citizen Centric Services recorded exceptional performance in Delhi at 240 percent, followed by Maharashtra at 166 percent and Rajasthan at 165 percent. Uttar Pradesh led in Postal Life Insurance with 129 percent achievement, while Rajasthan recorded 153 percent in mail operations.

Assessing the six verticals, Scindia commended Citizen Centric Services for 95 percent growth over Q3 of the previous year. Parcels grew by 12 percent, Postal Life Insurance by 11 percent and Post Office Savings Bank by 7 percent. He asked all vertical heads to visit circles and analyse ground-level performance.

Highlighting strategic initiatives, the minister said India Post is strengthening its parcel business through tie-ups with e-commerce and logistics platforms such as Amazon and Shiprocket. He also cited the expansion of Government-to-Government services through MoUs with the Ministry of Agriculture for pesticide verification and the Ministry of Rural Development for supporting Self Help Groups. Partnerships with AMFI, BSE and NSE were strengthened to advance financial inclusion, particularly in rural and underserved areas.

Calling for immediate peer learning and benchmarking, Scindia directed underperforming circles to adopt best practices from leading performers including Punjab, Delhi, Rajasthan and Telangana. He stressed clear accountability, measurable outcomes, zero tolerance for non-performance and balanced contribution from all circles.

India Post’s revenue of ₹10,155 crore in the first three quarters compares with ₹9,385 crore in the same period last year, marking 8.2 percent year-on-year growth up to Q3. The minister reiterated the goal of turning India Post into a profit centre within the next four to five years through accelerated revenue growth and efficiency improvements.

Noting that Q4 alone contributed nearly ₹4,500 crore last year, Scindia expressed confidence that a similar uplift could help India Post approach its FY 2025–26 target, provided parcels and mail emerge as strong growth engines and all circles deliver balanced performance. He commended employees for their efforts and reaffirmed the organisation’s commitment to citizen-centric service delivery under the ethos of Dak Sewa, Jan Sewa. The Q4 review is scheduled for April.