Postal employee organisations hail India Post transformation, thank PM Modi for modern, citizen-centric network
Postal employee organisations have praised the transformation of India Post into a modern citizen-centric network, highlighting its expanding role in banking, Aadhaar, pensions and last-mile public service delivery.
A delegation of postal employee organisations meets Union Minister of State (Independent Charge) for Science & Technology and Earth Sciences and MoS PMO, Personnel, Public Grievances and Pensions, Atomic Energy and Space, Dr Jitendra Singh, at Kartavya Bhawan in New Delhi on Monday.
NEW DELHI: Representatives of All India employee organisations of the Department of Posts have hailed the transformation of India Post into a modern, citizen-centric service network and thanked Prime Minister Narendra Modi for expanding its role beyond traditional mail delivery.
A delegation of postal employee organisations met Union Minister of State (Independent Charge) for Science & Technology and Earth Sciences and MoS PMO, Personnel, Public Grievances and Pensions, Atomic Energy and Space, Dr Jitendra Singh, at Kartavya Bhawan in New Delhi on Monday. The delegation discussed the transformation of postal services as well as issues concerning employees, employee organisations and pensioners.
The representatives highlighted the expansion of India Post’s service portfolio over the past decade, including faster delivery services, Aadhaar-related facilities and access to PAN and Passport Seva through the postal network. They also pointed to doorstep banking and digital pension services, particularly in rural areas.
Dr Jitendra Singh said the transformation of India Post was reflected in the changing role of the postman, who is increasingly taking banking and other essential services directly to citizens. He said the extensive postal network had evolved from a traditional mail delivery system into a wider platform for financial and citizen services.
The Minister highlighted the expansion of India Post Payments Bank and doorstep banking, which have enabled citizens in villages and households to access banking facilities closer to home. He also referred to Digital Life Certificates for pensioners as an example of how the postal network is making essential services more accessible.
Dr Jitendra Singh recalled the contribution of postal employees during the COVID-19 pandemic, when the network continued providing essential services despite the nationwide lockdown. Postal personnel helped deliver banking services and cash to citizens at their homes, while postal vehicles and infrastructure were also used to transport essential medical and protective supplies.
He described the nationwide network of the Department of Posts as a valuable public-service asset that could be used more extensively for government programmes, citizen outreach and last-mile delivery. The employee organisations expressed their willingness to contribute to such efforts.
The delegation also raised service-related and organisational matters, including verification and recognition of employee organisations, representation in departmental forums, pensioners’ issues and certain long-pending service matters. Issues concerning specific categories of employees and service benefits were also discussed.
Dr Jitendra Singh said matters requiring examination would be considered through the appropriate administrative process, taking into account applicable rules and legal and financial implications.
The interaction concluded with the delegation thanking the Minister for providing an opportunity to present their concerns and discuss the future expansion of India Post’s citizen-centric role.
