SBI Marks 71st Bank Day with AI-Powered Banking, Expands YONO for Retail and Business Customers
The latest digital initiatives are aimed at enhancing customer experience for SBI's more than 53 crore customers and reinforcing the bank's "Customer First, Digital First, Nation Always" strategy.
Speaking on the occasion, SBI Chairman Challa Sreenivasulu Setty said the bank remains focused on building a technology-driven and customer-centric banking ecosystem.
Mumbai: State Bank of India (SBI) on Wednesday marked its 71st Bank Day by unveiling a suite of Artificial Intelligence (AI)-powered digital banking solutions, expanding the capabilities of its flagship YONO platform for both retail and business customers as part of its digital transformation strategy.
The country’s largest lender introduced new customer journeys spanning banking, investments, financial wellness, sustainability and trade finance, while also launching ‘YONO Ji’, an Agentic AI-powered virtual assistant designed to provide 24×7 customer support across YONO Business web and mobile platforms.
The latest digital initiatives are aimed at enhancing customer experience for SBI’s more than 53 crore customers and reinforcing the bank’s “Customer First, Digital First, Nation Always” strategy.
For retail customers, SBI has introduced a 3-in-1 digital onboarding journey that enables new customers to open a Savings Account along with a Demat and Trading Account with SBICAP Securities Ltd through a single digital process. Existing customers can also convert their Savings Account into a Corporate Salary Account or upgrade an existing salary account online without visiting a branch.
The bank has also launched an industry-first Sustainability Journey on YONO, allowing customers to track carbon emissions saved through digital banking transactions and monitor a monthly Green Score.
In another customer-centric initiative, SBI introduced Financial Fitness, a comprehensive financial wellness score that provides customers with an integrated view of their savings, loans, investments, insurance and spending patterns, along with personalised insights to improve financial planning.
For business customers, SBI has significantly expanded eTrade on YONO Business by integrating its complete Trade Finance suite into the mobile platform. Corporate and MSME customers can now view, track and authorise inland, import and export trade finance transactions through their mobile devices, enabling faster approvals and improved operational efficiency.
The newly launched YONO Ji virtual assistant leverages Agentic AI to offer instant guidance on banking products, platform features and service-related queries, providing faster and more personalised customer support around the clock.
Speaking on the occasion, SBI Chairman Challa Sreenivasulu Setty said the bank remains focused on building a technology-driven and customer-centric banking ecosystem.
“Today’s launches reflect our commitment to harnessing Artificial Intelligence, digital innovation and data-driven insights to make banking simpler, smarter and more accessible. From financial wellness and sustainable living to AI-powered business banking and mobile trade finance, we are creating integrated digital ecosystems that support India’s growth journey towards Viksit Bharat 2047,” he said.
SBI currently serves more than 53 crore customers through a network of over 23,000 branches, 64,000-plus ATMs, and more than 10 crore registered YONO users. According to the bank, nearly 66% of new savings accounts in FY26 were opened digitally through YONO, underscoring the growing adoption of digital banking services.
The latest announcements further strengthen SBI’s efforts to integrate AI, digital public infrastructure and mobile-first banking into its retail and corporate offerings, positioning the bank at the forefront of India’s evolving digital financial ecosystem.
