Workday Launches AI-Powered IT Support and Travel Agents to Streamline Enterprise Operations
New Sana AI Solutions Aim to Automate IT Services, Travel Planning and Expense Management Across Enterprises
Gerrit Kazmaier, President, Product and Technology at Workday
Mumbai: Workday Inc., the enterprise AI platform for HR, finance and IT, has unveiled two new AI-powered solutions — Sana for IT Service Management (ITSM) and the Sana Travel Agent — aimed at simplifying employee support, travel management and expense workflows through conversational AI automation.
The announcement was made at the Sana AI Summit in New York, where the company showcased its latest advancements in agentic AI designed to automate enterprise operations while maintaining governance, security and compliance controls.
According to Workday, Sana for ITSM is designed to automate common service tasks spanning HR, finance and IT functions, including employee onboarding and offboarding, access management, password resets, software installation requests and permissions handling.
The company said the system leverages Workday’s existing organizational data and approval structures to orchestrate actions across enterprise systems in real time.
“Today, employees spend so much of their time navigating a maze of tools, switching context constantly and re-entering data across multiple systems just to resolve an IT ticket or manage travel and expenses,” said Gerrit Kazmaier, President, Product and Technology at Workday.
“AI lets us break free from the limitations of enterprise applications, removing that complexity and turning fragmented workflows into real outcomes and more productive work days for our customers,” he added.
Workday said Sana for ITSM would help reduce manual IT helpdesk workloads by identifying repetitive requests and automating routine support functions over time.
The newly introduced Travel Agent integrates travel planning, booking, approvals and expense management into a single conversational interface within Workday’s ecosystem.
The AI-powered tool will enable employees to coordinate schedules, review travel budgets, book flights and hotels based on company policies, and automatically generate expense reports without requiring manual submissions.
“The best expense report is the one you never have to do,” said Max Wessel, Senior Vice President of Product at Workday. “Our new Travel Agent automatically handles every booking, receipt and policy check, freeing employees from mundane administrative work while giving finance teams greater visibility and control.”
Workday processes more than five million expense reports every month, with business travel representing a significant share of enterprise spending.
The company stated that both AI agents are built directly on the Workday platform and operate within the same governance, security and compliance framework already used by customers for HR, payroll, finance and workforce management functions.
Bob Evans, Founder of Cloud Wars, said extending AI agents into adjacent workflows such as onboarding, travel and expenses could significantly enhance operational efficiency for enterprises.
Sana for ITSM is expected to be made available to early adopter customers in the second half of 2026 before broader rollout later in the year. The Travel Agent is already available to selected early adopters and is also expected to become generally available later this year.
Headquartered in the United States, Workday serves more than 11,500 organizations globally, including over 65 percent of Fortune 500 companies.
