India Post 2.0: Tech-Led Overhaul to Redefine Public Logistics in India
86,000+ post offices digitised; full network upgrade by August 4 | New delivery centres and digital integrations with ONDC, GeM to boost e-commerce enablement
New Delhi, July 30: India Post is undergoing a sweeping transformation to become the country’s leading public logistics and e-commerce enabler, with a massive technology-driven overhaul well underway. Union Minister of State for Communications and Rural Development, Dr Pemmasani Chandra Sekhar, reviewed the progress of this ambitious reform initiative on Tuesday, signalling a decisive shift in how postal services will operate in India’s digital future.
Speaking after a high-level review of the Department of Posts’ Mail Operations, Parcel Operations, and Business Strategy divisions, Dr Sekhar described the overhaul as “a fundamental reimagining” of the role of India Post in a digital economy. “India Post’s unmatched physical footprint must now be complemented by cutting-edge digital capabilities,” he said. “This transformation is about scale, speed, and service—from the remotest village to the busiest metro.”
Under the IT 2.0 framework, more than 86,000 post offices have already transitioned to a new digital platform. The full migration of approximately 1.65 lakh post offices is expected to be completed by August 4, 2025. The initiative includes real-time tracking, electronic proof of delivery, OTP-based authentication, digital payments, and open API integrations to make India Post competitive with private logistics players.
One of the major highlights of the transformation is the rollout of 344 dedicated Delivery Centres across the country under Phase 1. These centres will offer flexible delivery options, including morning, evening, and even holiday services—marking a first for India’s public postal system.
India Post is also integrating with national digital commerce platforms such as the Open Network for Digital Commerce (ONDC) and the Government e-Marketplace (GeM). These partnerships will enable wallet-based prepaid bookings, centralized order tracking, and API-enabled pricing and payment systems, including cash-on-delivery (COD) settlements.
Officials briefed the Minister that the department is deploying advanced analytics, route optimisation, and smart sorting to improve operational efficiency. A dedicated data analytics team is now working with the IT 2.0 framework to drive predictive logistics and demand forecasting.
These sweeping reforms follow a series of modernisation efforts launched in 2024 under the leadership of Jyotiraditya M. Scindia, Union Minister of Communications and Minister for the Development of the North Eastern Region. The initiatives are aligned with the broader vision of Prime Minister Narendra Modi’s Digital India programme, aiming to bridge the digital divide and power inclusive growth.
With its trusted brand, expansive last-mile reach, and renewed tech capabilities, India Post is now positioning itself as the backbone of the country’s public logistics infrastructure—set to empower rural commerce and support the burgeoning digital economy.
