UK Retailer Kingfisher Plc Deepens Partnership with TCS to Drive AI-Powered Transformation Across Operations
As part of the collaboration, TCS will implement a domain-focused application support structure aligned with Kingfisher’s product and platform strategy.
London / Mumbai, October 16: Global IT services leader Tata Consultancy Services (TCS) has strengthened its 15-year partnership with UK-based home improvement retailer Kingfisher Plc to drive an AI-powered transformation across Kingfisher’s operations. Under the new agreement, the two organizations will establish a joint “Innovation and Automation Office” to integrate emerging technologies, enhance operational efficiency, and optimize costs.
As part of the collaboration, TCS will implement a domain-focused application support structure aligned with Kingfisher’s product and platform strategy. Building on the success of its ignio™ AIOps platform and generative AI-powered Application Reliability Engineering solution, TCS aims to deliver predictive and proactive management of Kingfisher’s IT systems, helping the retailer accelerate innovation and improve customer experience.
“We are delighted to double down on our commitment with TCS to drive a more agile and efficient IT operation that supports our growth and empowers our customers and trade professionals to build better homes,” said Dave Haycocks, IT Services Director at Kingfisher Plc.
Shekar Krishnan, Business Unit Head – Retail UK & Europe, TCS, said: “With the combined power of AI, automation, and our deep contextual knowledge, we will help Kingfisher innovate faster, deliver superior customer experiences, and drive strategic growth.”
Kingfisher operates more than 1,900 stores across seven European countries under retail banners including B&Q, Castorama, Brico Dépôt, Screwfix, and TradePoint. Over the years, TCS has supported Kingfisher’s digital engineering, SAP integration, and business process services.
The partnership reflects TCS’s growing leadership in the UK market, where it works with over 200 leading brands and holds the No. 1 ranking in customer satisfaction among IT service providers.
For more details, visit www.tcs.com and www.kingfisher.com.
